Sunday, December 30, 2007

ezeego1.co.in, troubling at ease...

Sorry the requested class for the requested airline is not available. Kindly change the Airline in the Modify search option.


Sorry the requested class for the requested airline is not available. Kindly change the Airline in the Modify search option.


Sorry the requested class for the requested airline is not available. Kindly change the Airline in the Modify search option.

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I had purchased a ticket with you earlier under Air Deccan 1 for 1 free ticket offer. Today, when I needed to redeem it I got the above error for almost 20 different queries for flights from Delhi to Pune.. I checked for 10th of jan, 11th of jan, 12th of jan, ... 17th of jan, 20th of jan, 28th of jan and so on for february, march, april, may. Its hard to believe that you do not have tickets available for this sector for the coming 5 months. I tried it at two different places and two different web browsers, firefox and IE 6.0.


Whatelse, I called up your customer care number and spoke to one Miss poonam located at Thane, Mumbai(as she told me). I asked her to book the ticket for me using the promotional code. She tried it and told me that she is seeing an available flight from Delhi to Pune, Air Deccan on 11th of January and 17th of January. So I asked her to book it for me. She replied that currently there is an IVRS problem going on since past 24 HRS. and if she tries to book it for me, the transaction might not get completed and "us case mein aapka hi loss hoga". Further she told me that "abhi engineer to kar rahe hain par pata nahi kab tak sahi hoga and SUGGESTED me to try booking it again. I followed all the steps she told me to


open the site
do members login
click on redeem free ticket
enter your journey details
and at the end it was


Sorry the requested class for the requested airline is not available. Kindly change the Airline in the Modify search option.

I tried it again five times for five different dates but every time it was the same error. I told her to book it anyway but instead she again gave me reasons about IVRS problems and told me "book it soon before the offer ends"???? I asked her "how do I book it", to which she had no answer.







And what more.. I tried submitting this blog in their blog sections and this is what happens...
I have entered the comments but still I get a pop up box saying, Please enter your comments.
I wonder if all those warm hearted comments posted there are done by the site builder himself.

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